Refund Policy
1. Refund Eligibility
We strive to provide excellent service to our customers. However, if you are dissatisfied with your car valeting service, please review our refund policy to understand the eligibility criteria for a refund.
2. Requesting a Refund
To initiate a refund request, please contact our customer service team within 7 days from the date of service. You can reach us at +44 7955 137711 or
beyondjustservices@gmail.com. To expedite the process, please provide your name, contact information, service date, and a brief explanation of the issue.
3. Eligible Circumstances for Refund
Refunds may be issued under the following circumstances:
Service Not Provided: If, for any reason, we are unable to provide the agreed-upon car valeting service, you may be eligible for a full refund.
Quality Issues: If you are unsatisfied with the quality of our service and can provide evidence of the substandard service, we may offer a partial or full refund at our discretion.
4. Non-Eligible Circumstances for Refund
Refunds will not be issued under the following circumstances:
Change of Mind: If you simply change your mind or no longer want the service after scheduling, refunds will not be provided.
Failure to Cancel in Advance: If you fail to cancel an appointment within the specified timeframe as outlined in our cancellation policy, you may not be eligible for a refund.
Change of Mind: If you simply change your mind or no longer want the service after scheduling, refunds will not be provided.
Failure to Cancel in Advance: If you fail to cancel an appointment within the specified timeframe as outlined in our cancellation policy, you may not be eligible for a refund.
5. Processing Time
Refunds will be processed within 7 days of receiving your refund request. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method.
6. Method of Refund
Refunds will be issued using the original payment method used for the transaction. If this is not possible, alternative arrangements will be discussed with the customer.
7. Contact Information
If you have any questions about our refund policy, please contact our customer service team at +44 7732741691 or beyondjustservices@gmail.com.
8. Changes to the Refund Policy
Beyond Just Service reserves the right to modify or revise this refund policy at any time. Customers are responsible for regularly reviewing the policy.